Shipping policy

romi. ships within Switzerland and the EU.

In case no other information is provided, our order processing time is 2-3 working days.

After payment and order processing time the order is delivered with the selected delivery method. If any of the products in an order are in pre-order (mentioned in the product description), the whole order will be processed only after all products are in stock.

You will receive a shipping confirmation email as soon as your order is on its way. We ask you to monitor your tracking number. Due to different customs processes in various countries, there can be varied delays which are out of our control.

Please notice that we are unable to offer any refunds unless your order is deemed to be missing by the carrier or if it gets returned to us.

Prices for shipping will be calculated accordingly upon checking. If you are concerened about your parcel, please contact your country's postal service. 

If you have any questions regarding shipping to your country, please contact us.

International orders may be subject to import duties and taxes. The duties and taxes are calculated once a shipment reaches your country. You will be responsible for paying these charges. Please contact your local customs authority for applicable rates and charges because these can vary between different countries.